Refund Policy
Understand our terms and conditions regarding payments and refunds.
1. Introduction
This Refund Policy explains the terms under which refunds may be requested for payments made through Assign Tutors. By purchasing or using any paid service, plan, wallet balance, assignment service, or other paid offering, you agree to this Refund Policy.
Assign Tutors reserves the right to review each refund request based on the nature of the service, payment status, usage, and applicable terms.
2. Registration
Registration on Assign Tutors may be available as a free service. A free registration does not involve any refundable payment.
3. Premium Plans & Paid Services
Premium plans and other paid services are provided according to the features and conditions applicable at the time of purchase. Before making a payment, users should carefully review the applicable plan, pricing, benefits, validity, and conditions.
Payment for a Premium Plan does not guarantee:
- A specific number of students.
- A specific number of leads.
- Successful student conversion.
- Guaranteed income.
- Guaranteed classes or bookings.
- Selection by any particular student.
Lead allocation is subject to student requirements, tutor availability, location, subject, profile suitability, and Assign Tutors' internal policies.
4. Refund Eligibility
A refund may be considered where:
- A payment was successfully deducted but the purchased service was not activated due to a technical issue attributable to Assign Tutors.
- A duplicate payment was made accidentally for the same service.
- Assign Tutors specifically confirms that a refund is applicable under a particular promotional offer or service.
All refund requests are subject to verification.
5. Non-Refundable Payments
Payments may generally be non-refundable once the applicable service or benefit has been activated, accessed, consumed, or utilized. This may include:
- Premium plan activation.
- Leads or enquiries already provided.
- Services already delivered.
- Assignment or project services already started or completed.
- Classes or sessions already completed.
- Services cancelled or discontinued due to violation of Assign Tutors' Terms & Conditions.
- Referral benefits or promotional upgrades that have already been granted.
6. Refund for Unused Services
Where applicable, Assign Tutors may consider a refund for an unused paid service if the request is made within the applicable refund period and the service has not been consumed or utilized. The final refund amount may depend on the service used, applicable processing charges, and the specific plan or offer.
7. Duplicate or Failed Transactions
If a user's account is debited more than once for the same transaction, the duplicate amount may be reviewed for refund after successful verification. If money has been deducted but the transaction or service activation has failed, the payment will be verified before any refund or reversal is processed.
8. Lead-Related Refunds
Assign Tutors does not guarantee a particular number of leads, student bookings, or earnings. Therefore, a request for a refund solely because:
- A tutor did not receive a desired number of leads,
- A student did not respond,
- A lead did not convert,
- A student cancelled,
- A tutor was not selected,
- A tutor did not earn the expected amount,
will generally not qualify for a refund.
9. Referral & Promotional Offers
Referral programs, Premium upgrades, discounts, cashback, wallet credits, and promotional offers may have separate conditions. For example, if a promotional offer provides a Premium upgrade after successful referrals, the upgrade itself is a promotional benefit and does not automatically create a cash-refund entitlement.
Assign Tutors may change, suspend, or discontinue any promotional offer at any time, subject to applicable law and the specific terms communicated for that offer.
10. Account Suspension or Termination
If a user's account is suspended or terminated because of fraud, misuse, false information, policy violations, abuse, or other prohibited activity, payments may not be refundable. Assign Tutors reserves the right to investigate suspected misuse before processing any refund.
11. How to Request a Refund
To request a refund, contact the Assign Tutors support team with:
- Registered name.
- Registered mobile number.
- Registered email address.
- Transaction/order ID.
- Payment date.
- Amount paid.
- Reason for the refund request.
- Relevant payment proof, if required.
Assign Tutors may request additional information to verify the transaction.
12. Refund Processing
Once a refund is approved, it will normally be processed through the original payment method or another method permitted by the payment system. The actual time for the amount to appear in the user's bank account, card, UPI account, or wallet may depend on the payment gateway, bank, card issuer, or financial institution.
13. Refund Review
Every refund request may be reviewed individually. Submission of a refund request does not automatically mean that the refund will be approved. Assign Tutors reserves the right to approve, partially approve, or reject a refund request based on the applicable service terms, transaction records, usage, and circumstances.
14. Changes to Refund Policy
Assign Tutors may modify, update, replace, or discontinue this Refund Policy at any time. The updated policy will apply from the date it is published on the platform, subject to applicable law.
15. Governing Law & Jurisdiction
This Refund Policy shall be governed by the laws of India. Any dispute relating to this Refund Policy or a refund request shall be subject to the jurisdiction of the competent courts at Varanasi, Uttar Pradesh, India.
16. Contact
For refund-related questions or requests:
- Assign Tutors
- Website: https://assigntutors.in
- Email: info@assigntutors.in
- Location: Varanasi, Uttar Pradesh, India